Renewals Manager

About the Opportunity:

We are looking for a talented Renewals Manager with experience in Enterprise SaaS who will engage with our customers throughout the year to transact and maintain on-time renewals, cross-sell/upsell within customer base, and focus on customer retention. The Renewals Manager will be expected to drive continuous improvement of the playbooks and processes while collaborating with multiple teams in the organization. You’ll join a fast-paced, high-growth organization where you’ll have a direct impact on the future of the business, working on key initiatives that drive long-term customer success and retention. You'll work cross-functionally to create alignment and deliver results alongside builders who have helped to shape the success of companies such as Google, Okta, AWS, Snowflake, and more.

You Will:

• Partner closely with Sales team to drive and own the renewal processes in collaboration from reach out and negotiation to confirmation.
• Develop and optimize our renewals program, from playbooks to processes.
• Engage key stakeholders in identifying contract requirements and resolving potential roadblocks to ensure an on-time close.
• Manage escalations relating to contract questions, negotiations, and requests
• Negotiate renewal terms to align with the customer and the company goals
• Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.).
• Identify, escalate and forecast at-risk opportunities to minimize customer churn.
  
  

You have:

• 3+ years in Renewals Management / Customer Success / Account Management with Enterprise SaaS experience.
• Demonstrated track record of continuous, substantial, and demonstrable success in SaaS sales
• Experience engaging with cross-functional teams in navigating the quote-to-close process.
• Excelled at developing relationships with and becoming a trusted resource for customers.
• Experience managing pipelines with both fast moving transactional deals as well as longer term larger strategic deals.
• Proficiency with Salesforce or other CRM systems to manage and report on renewals performance effectively.
• Ability to analyze data and customer insights to make informed decisions about renewal trends strategies.
• Proven ability to manage complex renewals involving multiple stakeholders, including C-level executives.
• Effective communicator, strong interpersonal and collaboration skills
• Motivated, driven and results-oriented
• Strong negotiation, presentation and closing skills
• Self-motivated, proactive, energetic team player