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Career Opportunities in the True Portfolio

Technical Support Engineer



IT, Customer Service
Posted on Saturday, March 2, 2024

About the Opportunity

We’re hiring a Technical Support Engineer to lead the next phase of our growth. This role will report to the Head of Customer Success and Support. You'll work alongside builders who have helped to shape the success of companies such as Google, Okta, AWS among others. The service we deliver is empathetic yet ambitious, direct, and comprehensive. You will be an early member of a global, distributed team that drives continuous improvement, in terms of efficiency of support processes and customer satisfaction. If you have an obsession for making customers successful in driving value out of their cloud data, you will have a lot in common with Veza!

You Will:

  • Provide nuanced technical and non-technical direction to customers on their usage and deployment of the Veza platform and onboarding integrating technologies
  • Manage the escalation of and ensuring prioritization of product defects into the engineering team
  • Take ownership of the customer experience and functioning as an advocate and voice of the customer with product and engineering teams
  • Create and share knowledge in both written and verbal forms both internally and externally
  • Effectively communicate and partner with cross-functional teams such as Product Management, Engineering, Sales, and R&D to drive good customer outcomes

You Have:

  • Education:
    • BA/BS degree or equivalent experience required
  • Experience:
    • 5+ years of customer support, technical support, or security engineer experience for an enterprise cloud based platform
    • An understanding of role based access control and least privileged access practices
    • Strong knowledge of RESTful APIs with the ability to understand and troubleshoot issues with cloud services
    • Strong knowledge of identity and access management practices
    • Attention to detail while being able to balance multiple priorities
    • Ability to work independently with minimal supervision as part of a team.
    • Ability to participate in an on-call rotation
    • Must be willing to work EST hours
  • Others:
    • Security centric experience in administering cloud compute providers (AWS, GCP, Oracle Cloud)
    • Experience with utilization of Python scripting in solving tangible customer issues

Our Culture

We’re driven to build a strong company culture and are looking for individuals with strong alignment with the following:

  • Stay Customer Obsessed
  • Iterate, Adapt, and Innovate
  • Demonstrate a will to win
  • Lead with Humility
  • Act with Integrity
  • Founder’s Mentality

What we Offer

  • Competitive salary and equity packages
  • 401(k) retirement plan
  • Pre-tax health care, dependent care, and commuter benefits (FSA)
  • Flexible medical, dental, and vision benefits
  • Parental leave
  • Flexible Time Off
  • Home Set up and Monthly Connectivity Stipend

At Veza, your base pay is one part of your total compensation package. For this position, the reasonably expected pay range can be discussed with your recruiter for the level at which this job has been scoped. Your base pay will depend on several factors, including your experience, qualifications, education, location, and skills. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for equity and a competitive benefits package.

Veza is proud to be an equal opportunity and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with applicable federal, state, and local laws. If a candidate with a disability requires an accommodation during the recruitment process, please email [email protected]

About Veza

Veza is the identity security company. Identity and security teams use Veza to secure identity access across SaaS apps, on-prem apps, data systems, and cloud infrastructure. Veza solves the blind spots of traditional identity tools with its unique ability to ingest and organize permissions metadata in the Veza Authorization Graph. Global enterprises like Blackstone, Wynn Resorts, and Expedia trust Veza to visualize access permissions, monitor permissions activity, automate access reviews, and remediate privilege violations. Founded in 2020, Veza is headquartered in Los Gatos, California, and is funded by Accel, Bain Capital, Ballistic Ventures, GV, Norwest Venture Partners, and True Ventures. Visit us at veza.com and follow us on LinkedIn, Twitter, and YouTube.