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Field Operations Manager



Madison, WI, USA
Posted on Saturday, August 19, 2023
Are you a proactive leader with a knack for logistics, operations, and ensuring that every detail aligns with the bigger picture? Do you have the commitment and drive to maintain the highest standard of operations in a fast-paced, client-centric setting? If this sounds like you, we invite you to become an integral part of Understory's mission. As a Field Operations Manager at Understory, you are at the heart of our commitment to delivering unparalleled service and product excellence to our customers. Your pivotal role is to ensure that our proprietary weather stations, which are transforming the way the world understands and measures weather, are seamlessly integrated into the locations and systems of our clients. Your main role responsibilities will include:
  • Oversee Installations: Work closely with customers to manage and supervise the installation process of our revolutionary weather stations. Ensure that each installation meets our rigorous standards and client requirements.
  • Logistics & Coordination: Handle the intricate logistics involved in deploying our weather stations across various locations, ensuring timely and efficient operations.
  • Network Monitoring: Regularly oversee the health and functionality of our deployed weather stations, swiftly identifying and addressing any discrepancies or issues.
  • Issue Triage: Be the first point of contact for any operational challenges, swiftly addressing and resolving them to maintain our commitment to unparalleled service.
  • Project Management: Own schedules, define key milestones, manage resources, and ensure on-time delivery of projects. Track, assess, and report on project deliverables, ensuring alignment with company objectives.
  • Relationship Building: Foster strong relationships with customers, understanding their needs, addressing their concerns, and ensuring they derive maximum value from our products.
  • Process Improvement: Constantly evaluate and refine our operational processes, raising the bar on efficiency, resourcefulness, and problem-solving prowess.
You're exactly the professional we're looking for if you:
  • Hold a Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Possess at least 3+ years of experience in field operations, project management, or a related discipline.
  • Exhibit top-notch organizational skills, with an ability to manage multiple projects and priorities simultaneously.
  • Willingness to travel 25% of the time
  • Demonstrate strong interpersonal and communication abilities, both written and verbal.
  • Are proactive, solution-focused, and driven by the ambition to exceed customer expectations.
  • Have a proven track record of timely project delivery and an ability to operate autonomously.
Compensation includes:
  • Base salary commensurate with experience.
  • Full-time benefits.
Join Understory as our Field Operations Manager and be at the forefront of a revolution in climate risk and insurance. Your leadership, expertise, and commitment will not only shape the success of our operations but also redefine industry standards. We're excited to journey with you! About UnderstoryUnderstory is a leading provider of insurance solutions built for the era of climate change. The company's global network of Dot weather stations powers the world's most sophisticated weather risk model. By combining mutualized, optimized risk structures with precision weather technology and modeling, Understory develops affordable, stable property insurance solutions.Traditional insurance is no longer fit for purpose. Natural catastrophes driven by the volatility of climate change is increasing rates and restricting coverage. Insurance and reinsurance companies are pulling out and leaving 76% of global assets unprotected. Transformation is inevitable, and disruption is coming to a $1T market. Understory cracked the code, and our approach is the only way to close this gap.Comprising a compact yet fiercely dedicated & passionate remote team, Understory is a mission-centric, results-driven start-up that thrives on relentless adaptability and resilience. We cherish accountability and push the limits at breakneck speeds, always backed by the unwavering support of our colleagues. To sustain our drive, we place significant emphasis on work-life harmony, nurturing our families, and fostering our communities.Understory, headquartered in Madison, Wisconsin, is poised to rewrite the story of insurance. To embark on this exciting journey with us, visit www.understoryweather.com.Powered by JazzHRTkJHyiWp3J