Senior Director, Services
TripleLift
About TripleLift
We're TripleLift, an advertising platform on a mission to elevate digital advertising through beautiful creative, quality publishers, actionable data and smart targeting. Through over 1 trillion monthly ad transactions, we help publishers and platforms monetize their businesses. Our technology is where the world's leading brands find audiences across online video, connected television, display and native ads. Brand and enterprise customers choose us because of our innovative solutions, premium formats, and supportive experts dedicated to maximizing their performance.
As part of the Vista Equity Partners portfolio, we are NMSDC certified, qualify for diverse spending goals and are committed to economic inclusion. Find out how TripleLift raises up the programmatic ecosystem at triplelift.com.
About the Role:
We are seeking a dynamic and strategic leader to serve as Senior Director, Global Services. In this role, you will oversee multiple teams delivering exceptional client support across Account Management, Operations, Analytics, and Reporting functions. You will play a critical role in shaping the global client experience, driving operational excellence, and providing data-driven insights to support strategic decision-making. This is a senior leadership role for a highly collaborative and results-oriented professional with experience managing high-performing teams in a client-focused environment.
Key Responsibilities:
Leadership & Team Management
- Lead and inspire cross-functional teams across Account Management, Client Operations, and Analytics, fostering a culture of accountability, collaboration, and continuous improvement.
- Set strategic direction, operational priorities, and performance goals for global services teams.
- Mentor and develop direct reports to enhance leadership capability across the organization.
- Drive initiatives that improve team efficiency, scalability, and effectiveness in serving global clients.
Customer Success & Client Engagement
- Ensure delivery of exceptional client experiences across all touchpoints, from onboarding and ongoing support to issue resolution.
- Partner with Sales, Product, and other cross-functional teams to identify opportunities for upsell, retention, and expansion.
- Develop strategies to proactively anticipate client needs and enhance customer satisfaction and loyalty.
- Oversee global account health metrics and lead initiatives to address at-risk accounts.
Operations, Analytics & Reporting
- Own operational excellence for client-facing services, including process optimization, workflow management, and service-level adherence.
- Establish and monitor KPIs, dashboards, and reporting mechanisms to provide actionable insights to leadership and clients.
- Partner with internal stakeholders to leverage analytics for strategic business decisions, including resource planning, performance forecasting, and service improvement initiatives.
- Ensure compliance with global TripleLift policies and standards while adapting operations to regional requirements and expectations within India.
Strategic Leadership
- Collaborate with executive leadership to define long-term strategies for client services and operational effectiveness.
- Identify opportunities for innovation in service delivery, client engagement, and operational processes.
- Serve as a trusted advisor to senior leadership on global client trends, operational performance, and service initiatives.
Qualifications & Experience:
- Proven experience (8+ years) in leadership roles in Account Management, Client Operations, or related client service functions, with at least 3 years in a senior leadership capacity.
- Demonstrated success managing large and diverse teams.
- Strong operational and analytical capabilities, with experience leading data-driven decision-making.
- Exceptional client-facing skills and experience in managing complex client relationships.
- Experience in scaling global operations and implementing process improvements across multiple functions.
- Excellent communication, interpersonal, and executive presence, with the ability to influence stakeholders at all levels.
- Bachelor’s degree required; MBA or advanced degree preferred.
Working Hours Requirement
- 3 days a week in office working IST hours
- 2 days a week remote working UK hours
Life at TripleLift
At TripleLift, we’re a team of great people who like who they work with and want to make everyone around them better. This means being positive, collaborative, and compassionate. We hustle harder than the competition and are continuously innovating.
Learn more about TripleLift and our culture by visiting our LinkedIn Life page.
Establishing People, Culture and Community Initiatives
At TripleLift, we are committed to building a culture where people feel connected, supported, and empowered to do their best work. We invest in our people and foster a workplace that encourages curiosity, celebrates shared values, and promotes meaningful connections across teams and communities. We want to ensure the best talent of every background, viewpoint, and experience has an opportunity to be hired, belong, and develop at TripleLift. Through our People, Culture, and Community initiatives, we aim to create an environment where everyone can thrive and feel a true sense of belonging.
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