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Associate Account Manager, Publisher Client Services

TripleLift

TripleLift

Customer Service, Sales & Business Development
Pune, Maharashtra, India
Posted on Wednesday, April 17, 2024

About TripleLift

We're TripleLift, an advertising platform on a mission to elevate digital advertising through beautiful creative, quality publishers, actionable data and smart targeting. Through over 1 trillion monthly ad transactions, we help publishers and platforms monetize their businesses. Our technology is where the world's leading brands find audiences across online video, connected television, display and native ads. Brand and enterprise customers choose us because of our innovative solutions, premium formats, and supportive experts dedicated to maximizing their performance.

As part of the Vista Equity Partners portfolio, we are NMSDC certified, qualify for diverse spending goals and are committed to economic inclusion. Find out how TripleLift raises up the programmatic ecosystem at triplelift.com.

The Team

The Publisher Client Services (PCS) team bridges the gap between TripleLift and our Publishers, focusing on strengthening relationships and boosting their earnings through strategic advice and effective tools. We collaborate across departments to introduce innovative solutions that make a real impact for our publishers. Our main goals include expanding our publisher network and advocating for the adoption of new features/products. By providing tailored support and responding quickly to their needs, we play a crucial role in our publishers' success. This balance of growth, innovation, and integrity is how we're transforming the digital advertising landscape.

The Role

The Associate Account Manager, Publisher Client Services will play a key role in developing strategies, processes, and communication to drive the success of TripleLift Publishers. This position offers a unique opportunity to significantly impact market growth. The ideal candidate will possess the ability to quickly learn and solve intricate problems. They will also have the chance to learn about Supply Partner monetization strategies, become familiar with industry trends, and gain operational experience in cultivating client relationships.

Key Responsibilities:

  • Foster and Expand Publisher Networks: Take charge of nurturing and expanding relationships with top-tier publisher accounts. Dive deep into the needs and aspirations of our clients, acting as the primary touchstone for key stakeholders.
  • Strategic Consultation: Be knowledgeable of the publisher’s ambitions and goals. Offer bespoke, insightful strategies that pave the way to unlocking lucrative revenue opportunities.
  • Data-Driven Optimisations: Harness the power of data analytics to unearth and act on optimisation opportunities, ensuring our solutions are always a step ahead.
  • Product Mastery: Achieve a high level of expertise in TripleLift’s suite of publisher tools and offerings, positioning yourself as the go-to consultant for all things platform-related.
  • Collaborative Excellence: Work in lockstep with adjacent teams to bring projects, enhancements, and new supply and product initiatives across the finish line.
  • Ongoing Education and Support: Keep the publisher network in the loop with continuous knowledge and updates on the latest product enhancements, ensuring they’re always leveraging our newest features to the fullest.
  • Innovation Advocacy: Spearhead the adoption of offerings, such as TripleLift Audiences and component-based formats, contributing to our company’s initiatives.
  • Marketplace Integrity: Uphold the highest standards of marketplace quality within the TripleLift exchange by diligently vetting publisher’s ads.txt and sellers.json during the onboarding process, ensuring a clean, trustworthy environment for all.
  • Responsive Support: Act on publisher inquiries swiftly and efficiently, demonstrating our commitment to their success and satisfaction.

Requirements

  • Good knowledge of G-suite (sheets, docs & slides), Excel & Powerpoint (or similar tools) is required;
  • Understanding and/or experience in digital advertising;
  • Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally;
  • Ability to explain technical concepts to non-technical audiences;
  • Strong customer service skills, comfortable working directly with clients and partners as well as internal departments;
  • Ability to work individually and collaboratively to drive the business forward;
  • Comfortable taking ownership of projects and showcasing key accomplishments;
  • Strives for continued learning opportunities to build upon craft;
  • Excellent communication and interpersonal skills;
  • Excellent organizational skills and attention to detail;
  • Ability to work quickly and independently with minimal oversight;
  • Ability to work under pressure and multitask in a fast-paced start-up environment;
  • Ability to accept feedback and constructive critique positively;
  • Extremely strong and demonstrable work ethic;
  • Experience with HTML and CSS is a plus
  • Proficient in English. Second language is desirable.
  • Minimum 1-3 years of experience.

#LI-PG1

Life at TripleLift

At TripleLift, we’re a team of great people who like who they work with and want to make everyone around them better. This means being positive, collaborative, and compassionate. We hustle harder than the competition and are continuously innovating.

Learn more about TripleLift and our culture by visiting our LinkedIn Life page.

Diversity, Equity, Inclusion and Accessibility at TripleLift

At TripleLift, we believe in the power of diversity, equity, inclusion and accessibility. Our culture enables individuals to share their uniqueness and contribute as part of a team. With our DE&I initiatives, TripleLift is a place that works for you, and where you can feel a sense of belonging and support. At TripleLift, we will consider and champion all qualified applicants for employment without regard to race, creed, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, gender expression, genetic predisposition, veteran, marital, or any other status protected by law. TripleLift is proud to be an equal opportunity employer.

Learn more about our DEI efforts at https://triplelift.com/diversity-equity-and-inclusion/

Privacy Policy

Please see our Privacy Policies on our TripleLift and 1plusX websites.

TripleLift does not accept unsolicited resumes from any type of recruitment search firm. Any resume submitted in the absence of a signed agreement will become the property of TripleLift and no fee shall be due.