Who Are We?

At Parry Labs we believe the modern combat advantage relies on the speed and scale of open systems. We’re redefining the edge of the increasingly ever-changing battlespace by delivering game changing capabilities to our warfighters through digital engineering, software, and hardware solutions that are essential to our core of being a Digital Systems Integrator.

Born digital and agile, Parry Labs is building a winning team to be the premier provider for Next Generation Mission Systems Integration across air, land, sea, space and cyber.

Are you ready to be an instrumental part of experts in the industry? Join us in the innovation of integration at Parry and apply to help develop the technologies of tomorrow while reaching new heights in your career today.

About the Job

Sustaining Engineer job responsibilities include ongoing support, maintenance, and enhancement of products post-deployment. The Sustaining Engineer will work with the customers and collaborate internally with cross-functional teams to resolve technical issues, improve product performance, and ensure continued compliance with customer requirements and regulatory standards. The ideal candidate will have strong problem-solving skills, experience in systems engineering, and a passion for ensuring products continue to meet the highest standards of quality and reliability.

Duties and Responsibilities

• Product Maintenance & Support post-deployment. Work closely with customers to address product issues, troubleshoot technical problems, and ensure long-term product functionality.
• Root Cause Analysis: Investigate and identify root causes of product failures or performance issues and implement corrective actions or improvements to enhance product reliability and customer satisfaction.
• Product Enhancements & Upgrades: Collaborate with the development team to implement product improvements, updates, and enhancements. Support the development and release of product updates that address customer feedback, regulatory changes, and technological advancements.
• Customer Communication: Engage with customers to provide ongoing product support, technical guidance, and updates on product health. Regularly brief stakeholders on product status, performance metrics, and improvements.
• Testing & Verification: Coordinate and execute testing activities, including validation, integration, and regression testing, to ensure that product updates and fixes are effective and do not introduce new issues.
• Documentation & Reporting: Maintain detailed documentation of product support activities, including root cause analysis reports, resolutions, maintenance schedules, and testing results. Ensure that all changes and updates are well-documented in line with internal processes and regulatory standards.
• Cross-Functional Collaboration: Work closely with internal teams to facilitate the smooth implementation of changes, updates, and resolutions. Ensure that all product changes are in alignment with overall system design and performance goals.
• Continuous Improvement: Participate in process improvement initiatives to enhance the efficiency and effectiveness of sustaining engineering activities, reducing time-to-resolution for issues, and improving customer satisfaction.
• Other duties as assigned.

Required Qualifications

• Bachelor’s degree in engineering, Computer Science, or a related field (or equivalent experience).
• 5+ years of experience in sustaining engineering, product support, or a related technical role.
• Strong experience with troubleshooting and resolving hardware/software integration issues in the field or lab environments.
• Knowledge of system engineering principles and methodologies.
• Experience with testing and validation processes, including regression, integration, and performance testing.
• Familiarity with industry standards and regulatory requirements for quality control, safety, and reliability.
• Proficient in using technical tools and software for issue tracking, test management, and product documentation (e.g., JIRA, Confluence, etc.).
• Strong communication skills, with the ability to interact with cross-functional teams and customers effectively.
• Familiarity with Agile development methodologies.
• Ability to prioritize and manage multiple tasks, ensuring timely resolution of issues.
• Experience working with customer feedback loops to address issues and improve products.
• US Citizen with the ability to obtain and maintain a security clearance (if applicable).

Preferred Qualifications:

• Experience with defense, aerospace, or highly regulated industries.
• Understanding of product lifecycle management and configuration management processes.
• Experience with modeling tools (e.g., SysML, UML) and requirements analysis tools.
• Knowledge of networking protocols and hardware interfaces (e.g., 1553, Ethernet, etc.

Why Join Parry Labs?

At Parry Labs, we foster a culture of curiosity, collaboration, and diversity. Employees are given the autonomy to leverage their skills in creating state-of-the-art tech solutions that aid in the protection of the American Warfighter. We encourage new and bold ideas that push the status quo. It is this entrepreneurial spirit that drives us.

Parry Labs will support you with workplace flexibility, a commitment to the health and well-being of you and your family and provide opportunities to work with a purpose. We are committed to supporting your success in both your professional and personal lives with benefits such as education assistance and unlimited paid time off, just to name a few.

No One Has Time for Long Job Applications!

We completely understand, that is why we have made the application process easy. We promise. This will be simple.

Accessibility/Accommodation:

If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] or call (256) 682-7145 to let us know the nature of your request and contact information.

Parry Labs is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.