DESCRIPTION

We are looking for a skilled and driven IT Support Specialist to join the Nexar team.In this position, you will be responsible for providing technical support to all our employees and collaborators, troubleshooting varied IT-related issues, and ensuring the smooth operation of our technology systems.As the first point of contact for all IT topics, you will play a crucial role in resolving hardware, software, and network issues, contributing to the overall efficiency of our day-to-day operations.Overall, the role requires a combination of technical proficiency, problem-solving skills, and the ability to communicate effectively with users to ensure smooth IT operations and support.

RESPONSIBILITIES

• Onboarding and Offboarding. Set up and configure equipment and user accounts during on- and off-boarding of new hires and existing employees
  
• Provide Technical Support: Respond to all requests for technical assistance (in person, via phone, Slack & email)
  
• System Maintenance and Monitoring: Monitor equipment, services, and infrastructure; perform regular updates and patches to ensure security and reliability
  
• Troubleshooting: Diagnose and troubleshoot hardware and software problems, including desktops, laptops, printers, network connections, and other peripherals
  
• Documentation: Maintain accurate records of IT assets, configurations, and user profiles; create and update technical documentation and user guides
  
• Vendor Coordination: Liaise with external vendors for hardware repairs, software support, and service agreements; manage warranty and service contract renewals
  
• Continuous Improvement: Stay updated on the latest technology trends and best practices; recommend improvements to IT processes and infrastructure to enhance efficiency and effectiveness
  
• Training: Provide basic training and support to end-users on IT systems, software, and best practices to improve user productivity

REQUIREMENTS

Technical skills & qualifications

• 2+ years as a Help Desk/IT Support Specialist.
• Proficient in troubleshooting hardware and software (desktops, laptops, printers, OS, office suites).
• Understanding of TCP/IP, DNS, VPNs, and network troubleshooting.
• Knowledge of cloud services (AWS, Google Workspace), SSO, and provisioning.
• Experience with MacOS admin tasks, MDM, and EDM (JumpCloud, JAMF).
• Skilled in end-user support for desktop apps (browsers, Office apps) on Mac OS and Linux.
• Basic understanding of cybersecurity (antivirus, firewalls, secure passwords).
• BA in STEM or related field; relevant certifications or equivalent experience.
• Excellent written and spoken English skills are required. Only CVs submitted in English will be considered.

People skills & traits

• Ability to manage multiple tasks and requests and prioritize effectively in a fast-paced environment.
• Strong customer service focus with excellent problem-solving skills.
• Strong verbal and written communication skills.
• Independent and resourceful in finding creative solutions.

WHAT WE OFFER

• The chance to have a meaningful and positive impact on roads and cities’ safety
• Flexibility - in schedule, work location, benefits
• Competitive compensation
• A fast-paced work environment full of kind, smart, and highly driven people
• Great professional and personal growth opportunities
• Regular team-building events and well-being initiatives/facilities

WHO WE ARE

Our mission is to create the technology that will make driving and cities better and safer. Nexar-powered dash cams enable new vision-based applications for better driving. When drivers pair Nexar-powered dash cams with the Nexar app, they join a network that powers new applications for driving and seeing the world.

Using anonymous, aggregated data captured from this network, Nexar has developed a portfolio of vision-based data services for public and private sector partners to make roads safer and more efficient. For automotive companies, dash cams are a gateway to a new era of connected services and new killer apps for drivers, from finding a parking spot to vision-based services.

That’s where you get into the picture. We are looking for smart, passionate, and mission-driven people who are capable of leading company-wide efforts to help execute the huge opportunity in front of us.

Department

Technology

Locations

Porto (PT)

Remote status

Hybrid Remote

Employment type

Full-time

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