DESCRIPTION

As our E-Commerce Operations Specialist you will play a pivotal role in ensuring our operations' smooth and efficient functioning. You will manage online stores, maintain data integrity, manage products and SKUs, and oversee customer contracts and agreements. This role requires a proactive, organised, and detail-oriented person, who can multitask and prioritise effectively.

Only applications submitted in English will be considered.

RESPONSIBILITIES

• Manage Online Stores: Regularly update and maintain Shopify, Recurly, and Stripe to ensure optimal performance, including permissions management and the dunning cycle; supplement with offline sales (manual orders) upon need.

• Conduct Platform Audits: Regularly audit data to ensure integrity and accuracy across all platforms, and implement data backup and security measures

• Product and SKU Management: Create and maintain plans, products, and SKUs, including using engineering web tools and keeping a comprehensive SKU database

• Shopify-specific Tasks: Perform regular maintenance, manage discount codes, and fulfillment locations, and update products as needed

• Support Promotional Campaigns: Work with the marketing team to create and manage promotional campaigns and ensure product listing accuracy

• Customer Contracts Management: Develop and manage procedures and databases for customer contracts, including non-payments and disputes

• HubSpot/Sales Pipeline Control: Process new contracts, review terms and conditions, and coordinate with logistics, finance, and support for service delivery

• Issue Invoices: Notify relevant parties to ensure timely delivery of services and hardware, leading to accurate invoicing

REQUIREMENTS

Technical skills & qualifications

• Proven experience in operations management in an e-commerce environment

• Strong understanding of Shopify, Recurly, and Stripe, where relevant hands-on experience is preferred

• Proficiency in product and SKU management

• Experience with HubSpot or similar CRM tools

People skills & traits

• Excellent organisational and multitasking skills

• Strong attention to detail and problem-solving abilities

• Ability to work well independently and also as part of a team

• Strong communication and interpersonal skills.

• Proficiency in English

WHAT WE OFFER

• The chance to have a meaningful and positive impact on roads and cities’ safety
• Flexibility - in schedule, work location, benefits
• Competitive compensation
• A fast-paced work environment full of kind, smart, and highly driven people
• Great professional and personal growth opportunities
• Regular team-building events and well-being initiatives/facilities

WHO WE ARE

Our mission is to create the technology that will make driving and cities better and safer. Nexar-powered dash cams enable new vision-based applications for better driving. When drivers pair Nexar-powered dash cams with the Nexar app, they join a network that powers new applications for driving and seeing the world.

Using anonymous, aggregated data captured from this network, Nexar has developed a portfolio of vision-based data services for public and private sector partners to make roads safer and more efficient. For automotive companies, dash cams are a gateway to a new era of connected services and new killer apps for drivers, from finding a parking spot to vision-based services.

That’s where you get into the picture. We are looking for smart, passionate, and mission-driven people who are capable of leading company-wide efforts to help execute the huge opportunity in front of us.

Department

Operations

Locations

Porto (PT)

Remote status

Hybrid Remote

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