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Practice Manager - Orange County

Modern Animal

Modern Animal

Orange County, CA, USA
Posted on Saturday, June 29, 2024

Prefer to watch instead of read? Check out “Inside Modern Animal” for a glimpse into what makes Modern Animal different.

With a technology-forward approach and a deep commitment to our people, Modern Animal is building the next generation of general practice veterinary care—one that balances the needs of their teams just as much as pet owners and their animals. Our teams are equipped with the tools, structure and support they need to practice the highest quality of medicine, without compromising on the boundaries between work and life.

What you can expect at Modern Animal:

  • Warm, modern clinic environments that put you, the client, and the pet at ease
  • A 24/7 virtual care team there for our patients as an added layer of support
  • A dedicated in-clinic support team empowered to be involved more deeply in care
  • A growth oriented organization ever evolving to build a better place for all
  • A vibrant, supportive, blame-free culture made up of people who are all here to change veterinary medicine for the better

Who we're looking for in this role:

The manager in this role will work towards building exceptional veterinary care teams, have excellent communication skills, ensure accountability, instill trust and build relationships, develop their team, and thrive in a cross-functional environment.

The Clinic Manager will be responsible for ensuring clinics are operating at optimal utilization through a focus on Modern Animal’s four commitments 1) Medical Quality; 2) Employee Engagement 3) Member Experience 4) Profitable Growth.

Medical Quality:

  • Ensuring all members of the care team are upholding the high Modern Animal medical quality standards through their work, including via member communications, recommendations, patient care, and treatment
  • Driving medical quality through effective team communication and member communication, across the entire clinic team, including doctors
  • Driving efficiency throughout the clinic, ensuring the ability to deliver the best possible care to all patients that need it

Employee Engagement:

  • Leading and empowering a team of veterinary nurses, veterinary assistants, hosts, kennel attendants, and other non-DVM roles in individual and collective performance
  • Ensuring accountability with respect to work quality, attendance, member satisfaction, and medical quality
  • Fostering effective teamwork and ensuring an appropriate mix of skills, perspectives, and experience, starting with the hiring process
  • Identifying development opportunities, providing regular feedback and accountability to to ensure ongoing growth and skill development resulting in productive clinic operations and the optimal range of skillsets
  • Collaborating with team to create regular meeting agendas, leading and conducting meetings and huddles to ensure seamless communication
  • Driving productive and timely conflict resolution
  • Navigating setbacks and uncertainty with ease, fostering employee engagement by adapting to change and maintaining a positive attitude in challenging environments.
  • Fostering an environment of continuous learning, improvement, and excellence
  • Leading and conducting daily huddles and monthly monthly meetings
  • Utilizing clinic’s engagement budget to foster a collaborative and celebratory culture

Member Experience:

  • Full ownership of your clinic’s membership experience
  • Creating and driving a team culture that sees the member as a partner in delivering care, making members feel welcome, cared for, and confident
  • to empower the overall hospital team to deliver an unparalleled member experience, in-clinic and virtually
  • Assessing member experience to understand opportunities and moving swiftly to programmatically identify, train, and reinforce behaviors that improve our customer’s experience
  • Ensuring effective resolution of clinic’s member escalations and follow-through on action plans

Profitable Growth:

  • Leading the clinic P&L, ensuring the right balance across all 4 commitments and driving bottom-line financial results
  • Owning the clinic schedule, including all doctor and staff schedules, meeting operating plan goals by appropriately scheduling flows, optimizing appointment and procedure utilization, and solving for future staffing gaps or developmental/skill gaps
  • Maintaining optimal inventory levels and implementing effective inventory control processes and systems
  • Managing facilities, equipment, and repairs and maintenance to ensure team and operation can function at optimal capacity and R&M spend is within target; proactive about troubleshooting; drives quick resolution when there are issues
  • Approving and monitoring timesheets
  • Managing relief coverage

Why you'd be a great fit:

  • 5+ years of leadership role experience with a passion for people leadership
  • Previous veterinary experience preferred but not required
  • A collaborative and resilient go-getter, willing to roll-up sleeves, be hands-on, and adapt as they go
  • A leader with high emotional intelligence and exceptional communication skills
  • Openness to performing additional tasks related to clinic operations as needed, within a reasonable scope of the role
  • Embraces feedback and demonstrates a willingness to learn and improve continuously.

What you can expect from us:

  • Excellent medical, vision, & dental coverage with various options to choose from
  • 401k savings plan with a company match
  • Flexible time off & paid parental leave
  • Free membership to Modern Animal for your pets and discounts on extra services
  • Free membership to One Medical for primary care
  • Access to behavioral and mental health services through Ginger
  • A collaborative team who has your back and will welcome you as part of our pack
The job of Clinic Manager at Modern Animal requires regular evening and weekend work, managing direct reports as well as working closely with the shift leads working with clients experiencing emotional distress and/or frustration, and handling uncooperative patients. This position will be based in our La Brea clinic with occasional travel required locally for training and cross functional meetings with our Office Team members.
The pay range for this position is $75,000 - $102,500 per year; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and equity grant units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the California Pay Transparency Act. Base pay information is based on geographic location.

We believe an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We’re not looking for candidates who are “culture fits.” We’re looking for candidates who can expand our culture and challenge business as usual. We strive to foster an environment where all staff can bring their whole selves to work, by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics.

In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If we can offer accommodations for you in the recruitment process, or if you have feedback on how to make our recruiting more equitable or accessible, please let us know!