Our mission is to better the lives of animals by building a place that’s better for all of us who love them. We care deeply about the profession, and we are looking for a full-time, talented credentialed Veterinary Technician (internally referred to as Veterinary Nurse) to join our growing Virtual Care Teletriage team. The hours for this position will be Saturday-Tuesday from 10:00 am-8:00 pm PST.

Our Virtual Care team forms the backbone of the communications that occur with our members when they are not present in our clinics. Virtual Care Veterinary Technicians with deep veterinary experience are necessary to provide concise, accurate, consistent education and information to Modern Animal members utilizing our Virtual Care service.

What the job entails:

• Engaging with Modern Animal users on multiple platforms, including text-based chat, phone, and video
• Addressing member concerns regarding the health and well-being of their animals, including both general queries and those directly related to Modern Animal clinic encounters
• Reviewing patient medical records before and during interactions to quickly gain relative medical history
• Utilizing your veterinary medical knowledge to accurately triage and make recommendations based on patient needs
• Recording accurate medical records utilizing appropriate veterinary terminology to include documenting client communications
• Verifying and processing prescription requests
• Delivering an unparalleled client experience by conveying empathy and warmth over chat, phone or video communication
• Utilizing set procedures and protocols at all times
• Participating in the evaluation of systems, giving frequent, productive feedback to the Virtual Care Manger, or to the Product team via our internal feedback tool
• Growing and thriving in an environment of continuous learning, improvement and excellence
• Living and modeling the Modern Animal cultural vision by encouraging work/life balance, self-compassion, and a blame- and judgement-free work environment

Why you'd be a great fit:

• Successful completed the VTNE
• Active, Credentialed Veterinary Technician licensed for minimum of two years
• At least two years of experience in the practice of small animal veterinary medicine. Emergency and speciality experience preferred but not required.
• Willingness to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
• Passion for client experience
• High level of emotional intelligence
• Excellent problem solving skills and the ability to work independently
• Experience with a variety of computer programs
• Exceptional verbal and written communications skills
• Ability to work regular daytime, evening, weekend and holidays
• A quiet and distraction-free environment during working hours
• The ability to sit and stand at a computer for extended periods of time
• Forward thinker who enjoys living curiously
• Provides compassionate, high quality medicine

What you can expect from us:

• Excellent medical, vision, and dental coverage (with various options to choose from)
• 401K savings plan with match
• Paid time off
• 12 weeks paid parental leave
• Free membership and discounts on services for your furry family members
• Continuing education allowance
• Uniform provided
• WFH stipends to help you set up your home office
• A collaborative team who has your back and will welcome you as part of our pack

The pay range for this position is $23 - $27.75 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and equity grant units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the California Pay Transparency Act. Base pay information is based on geographic location.