As a Customer Success Engineer (CSE) at ThoughtSpot, you will be a trusted technical partner to our customers, helping them achieve impactful business outcomes through the effective use of the ThoughtSpot platform. Your role will involve driving product adoption, guiding solution architecture, and providing strategic support throughout the customer journey. This is a high-impact, customer-facing role ideal for someone who combines deep technical knowledge with strong communication and problem-solving skills.

What You’ll Do

• Serve as a strategic technical advisor to both internal and customer teams, driving adoption and success with ThoughtSpot.

• Understand customer business goals and translate them into scalable, secure, and high-performance ThoughtSpot solutions.

• Lead technical enablement sessions and guide customers on best practices in data modeling, integration, and solution design.

• Create and maintain ThoughtSpot artifacts such as worksheets, pinboards, and searches to support data-driven decision-making.

• Collaborate with Customer Center of Excellence, Sales, Product, and Engineering teams to ensure seamless implementation and support.

• Troubleshoot issues, coordinate resolution of product bugs, and escalate critical needs as appropriate.

• Build trusted relationships with key customer stakeholders to promote long-term engagement and loyalty.

What You Bring:

• 5+ years of experience in customer-facing technical roles such as Solutions Engineering, Technical Account Management, or Professional Services.

• Deep understanding of BI/Analytics platforms and the modern data stack.

• Proficiency in data tools such as Snowflake, Redshift, BigQuery, Tableau, Power BI, Qlik, etc.

• Solid SQL skills and hands-on experience with data modeling and data warehousing concepts (OLTP, OLAP, dimensional modeling, etc.).

• Strong communication and interpersonal skills, with the ability to simplify complex technical topics for diverse audiences.

• Experience working with cloud platforms (AWS, GCP, Azure) and data integration tools (Fivetran, Talend, Matillion).

• Proven ability to manage multiple priorities and deliver in a fast-paced, customer-driven environment.

• Bachelor's degree in Computer Science, Engineering, or a related field.

What makes ThoughtSpot a great place to work?

ThoughtSpot is the experience layer of the modern data stack, leading the industry with our AI-powered analytics and natural language search. We hire people with unique identities, backgrounds, and perspectives—this balance-for-the-better philosophy is key to our success. When paired with our culture of Selfless Excellence and our drive for continuous improvement (2% done), ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you.

ThoughtSpot for All

Building a diverse and inclusive team isn't just the right thing to do for our people, it's the right thing to do for our business. We know we can’t solve complex data problems with a single perspective. It takes many voices, experiences, and areas of expertise to deliver the innovative solutions our customers need. At ThoughtSpot, we continually celebrate the diverse communities that individuals cultivate to empower every Spotter to bring their whole authentic self to work. We’re committed to being real and continuously learning when it comes to equality, equity, and creating space for underrepresented groups to thrive. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.