BIK is India's leading marketing automation platform for e-commerce. We help brands drive

revenue through WhatsApp, email, SMS, and AI-powered chatbots — and we work with 200+

brands including Tata, Duroflex, Nat Habit, and Sweet Karam Coffee. Backed by Sequoia

Capital and Y Combinator, we process over a billion customer events a year and grow every

month.

You own two things: getting customers live fast, and making sure what goes live actually works.

As an Onboarding & Implementation Manager, you take a brand from signed contract to a fully

configured, live BIK setup within 15 days. You'll run the kickoff, build the automations, train the

customer's team, and hand off a setup that generates revenue from day one.

This is a customer facing IC role reporting to the Global Head of Customer Success. You'll work

closely with our Customer Success, Product and Support teams.

- Onboarding : Run kickoff calls, set timelines, and own the end-to-end journey from sign

to go-live across multiple customers simultaneously

- Implementation : Configure automation flows, chatbots, drip campaigns, CRM

segments, and triggers inside BIK's platform based on each customer's business use

case

- Integration : Integrate setup based on customer requirements

- Training : Enable the customer's marketing and ops teams to use BIK independently

post-handoff

- Troubleshooting : Diagnose and fix flow errors, integration issues, and campaign bugs

during and after onboarding

- Feedback loop : Document reusable playbooks and surface onboarding friction to the

Product team as sharp, actionable inputs

Must Have

- 2–5 years in a customer-facing implementation, onboarding, or technical account

management role at a SaaS company

- Hands-on with Shopify: you know how storefronts, apps, and the backend work

- Comfortable building automation logic.

- Excellent spoken and written English : this is a customer-facing role and clear,

confident communication is non-negotiable

- Highly organised : able to run 10+ onboardings simultaneously without losing context

What Success Looks Like

- Customers go live within 15 days with core flows live and working

- First campaign sent, first automation triggered before the handoff to CS

- Onboarding playbooks that get sharper with every customer you handle

- Work with India's most exciting D2C and e-commerce brands

- Fast-moving team where your work ships and is visible immediately

- Direct access to leadership with a clear growth path in Customer Success

- Sequoia and YC backed : strong fundamentals, serious ambition

BIK is an equal opportunity employer.