Project Overview:

Join a growing community of professionals advancing the next wave of AI. As an AI Trainer, you’ll play a hands-on role by analyzing and providing feedback on data to improve LLM performance, helping ensure that the next generation of AI technology is accurate and trustworthy.

We are seeking a skilled customer service professional to work as a project consultant in our AI Labor Marketplace. This is not a full-time employment position — you will be engaged as an expert project consultant on a contract basis.

Location: U.S.-based experts only

Engagement: Part-time, project-based expert evaluation work

Work Type: Remote

Project Summary: Consultants will review customer-service and rental-service prompts, operational workflows, and AI-generated rubrics to ensure outputs reflect realistic customer interactions, transaction handling, and service procedures.

Consultant Engagement Terms:

This is a project-based consultant role. Consultants will be paid on a per-project basis; hourly rates are estimates based on anticipated completion time. Consultants control their own schedule, provide their own tools, and may simultaneously provide services to other vendors/employers (subject to those vendors’ allowances).

Responsibilities:

Contributors will:

• Review customer-service scenarios and workflow prompts for realism
• Evaluate AI-generated rubrics for service quality and operational completeness
• Assess AI outputs for communication effectiveness and procedural accuracy
• Recommend improvements to evaluation criteria and workflows
• Identify missing escalation steps, policy considerations, or customer experience issues
• Draft benchmark customer-service responses when required
• Apply professional judgment to service and transaction-related scenarios
• Follow project confidentiality and data-use requirements

Expected Outcomes:

• Improved evaluation criteria for customer-service workflows
• Accurate assessments of AI-generated service interactions
• Expert-reviewed benchmark responses and annotations
• Identification of operational or procedural gaps
  

Qualifications:

• Experience in customer service, rental operations, hospitality, or retail operations
• Strong communication and problem-solving skills
• Ability to assess workflow accuracy and customer interaction quality
• Comfort reviewing structured operational scenarios