Who We Are:

At Kurtosys, we help asset and wealth managers turn complex data into clear and accurate sales, marketing, and client reporting content. Our platform operates at scale in highly regulated environments, solving real-world challenges for some of the world’s leading financial institutions.

Your Impact:

Once a client goes live, the real work begins.

As a Client Service Manager, you’ll own the delivery experience for a portfolio of high-value clients. You’ll ensure our solution performs at its best, evolves smoothly, and delivers real value through structured change, reliable releases, and responsive day-to-day support. Success means clients experience seamless service, risks are spotted and managed early, and internal teams stay aligned.

Your Objective:

• Lead day-to-day delivery including change programs, releases, and support tickets

• Coordinate cross-functional teams across support, product, development, QA, and design to deliver smooth, predictable outcomes

• Monitor client account health, identify risks early, and implement mitigation strategies

• Maintain accurate records and reporting in the CRM, supporting strategic account planning

• Drive continuous improvement and knowledge sharing within the Customer Support team

• Collaborate with Relationship Managers to provide operational insight (not sales or upsell)

What You’ll Need to Succeed:

Must-Have:

• 4–6+ years in client service management in a SaaS environment

• Strong project management knowledge (Agile, Scrum, or similar)

• Excellent communication, stakeholder management, and problem-solving skills

• Ability to manage multiple clients and priorities with confidence

Nice-to-Have:

• PMP, PRINCE2, or other project management certification

• Technical understanding of SaaS platforms and software development processes

• Experience in FinTech or Asset management industries

What We Offer:

• Hybrid working and flexible hours for a healthy work-life balance

• Employee wellbeing programs and generous leave policy

• Access to learning platforms and opportunities to grow your career

• International exposure within a global SaaS business

If you’re ready to own delivery outcomes, work with sophisticated clients, and making complex systems run smoothly after go-live, apply now!