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Software Engineer (Support)



Software Engineering, Customer Service
Western Cape, South Africa
Posted on Thursday, May 30, 2024


Kurtosys provides asset and wealth managers with a data and content publication platform that enables the construction and distribution of critical sales, marketing, and client reporting materials. Founded in 2002, Kurtosys operates across four global offices. Underpinned by global ISO-27001 certification in information security management, the Kurtosys team has a deep understanding of working at scale with data, information design, industry regulations and compliance issues.


We're currently looking for a technically proficient, self-motivated and ambitious Software Engineer within our Support Engineering team. This position requires a combination of basic to intermediate programming skills, namely Typescript and ReactJS.

For this role, the focus will be more on troubleshooting issues where you need to be able to think on your feet, finding the best possible solution to solve the problem for our clients and implementing new change requests.


  • Solve problems by connecting the dots until you find the root cause of the problem within the clients digital solution
  • Assist on integrating our Kurtosys-apps into client sites where the requirement is a bit on the “special” and complex side as we need to account for various factors and business rules to be kept in place for some clients
  • Understand the digital world of web in terms of how HTML, CSS, API calls, JavaScript and other scripts on the page plays a role to retrieve data and present a web page or digital factsheet
  • Work with a wide range of systems, stakeholders, processes, and technologies to own and solve the business requirement
  • Provide creative options on issues raised by the rest of the Support Engineering team
  • Participate in Knowledge Sharing sessions and train and upskill with fellow team members


  • Basic to intermediate experience in HTML and CSS3 essential
  • Basic to intermediate experience in JavaScript essential
  • Basic to intermediate experience in TypeScript preferable
  • Software development background preferable
  • Agile training preferable


  • Experience of front-end technologies, including HTML, CSS, JavaScript, TypeScript and React
  • Experience with website troubleshooting
  • Understanding of client-server architecture
  • Knowledge of how to interact with RESTful APIs


  • Be proactive in your approach to ensure the solution is sound in the long run; or making a piece of new functionality more robust for any edge cases
  • Manage own timings and report those timings on the relevant time tracking software
  • Effective communication to team members, management and other individuals within the company
  • Raise any issues in a timeously manner, with some options to solve the problem
  • Ability to grasp custom functionalities built by Kurtosys into DXM in order to utilize these in existing implementations
  • Basic understanding of WordPress backend setup and process
  • Ability to handle multiple different client requirements and tasks
  • Good stress management skills
  • Be able to communicate effectively


  • Hybrid Working
  • Home Internet Allowance
  • No Dress Code
  • Open Culture
  • Flexible Work Hours
  • Employee Wellbeing Program
  • Generous Leave Policy
  • Ongoing Staff Appreciation Events
  • Access To Learning Platforms
  • Working With Experts Across The Globe


  • We are an international SaaS based fintech company
  • We work with up to date technology, promote from within wherever possible, and encourage our team members to use initiative, think out the box and share their ideas.
  • We aim to transform how our customers - which includes the world's most prestigious financial services firms - drive engagement with their audiences.
  • Our aim is to give our customers the ability to target, knowledge share and nurture their community of prospects and clients to develop long standing relationships.

Get in touch to learn more.