Role highlights:

• IT Analyst
• Warsaw (Poland) or Espoo (Finland)
• Permanent
• Hybrid (Up to 4 days a week in the office)

Who are we?

ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions; owning and operating the world's largest SAR constellation. ICEYE is headquartered in Finland and operates from five international locations with more than 600 employees from nearly 60 countries, inspired by the shared vision of improving life on Earth by becoming the global source of truth in Earth Observation.

Our satellites acquire images of Earth at any time – even when it’s cloudy or dark – providing commercial and government partners with unmatched persistent monitoring capabilities. Information derived from our SAR images helps customers make data-driven decisions to address time-critical challenges in various sectors, such as maritime, disaster management, insurance, and finance.

Our team is a tight-knit group of experts across many disciplines (e.g., engineering, software development, radar technology, etc.). We’re innovative, driven people who strive for excellence in everything we do. Teamwork, curiosity, and having fun are core values at ICEYE, and contribute to Making the Impossible possible!

Why should you work for us?

ICEYE is at the cutting edge of new technology and we are continuing to build and operate our commercial constellation of SAR satellites. Working with ICEYE, you will be part of making the impossible possible, whilst shaping the Earth Observation industry. You will work with varied, diverse and engaged colleagues to further the ICEYE mission. At ICEYE we realise that without great people we can not succeed, therefore you will be an integral, valued and appreciated colleague, with the ability to directly shape the vision and direction of the business.

We actively support Continuous Professional Development, and will provide access to a range of avenues to allow you to succeed, including courses, training and attendance at conferences. ICEYE is a place where your development, your growth and your success is a priority.

What will you do in this role?

Join our IT team and make a direct impact on the success of our employees! As an IT Analyst, you'll be the go-to person for resolving technical issues and empowering our talented colleagues to do their best work. You'll collaborate with a distributed team to provide exceptional support, troubleshoot problems, and contribute to innovative solutions that benefit the entire company.

Key responsibilities:

• Provide exceptional end-user support: Resolve technical issues for employees, prioritizing excellent customer service and timely communication.
• Manage IT incidents and requests: Efficiently handle user requests, incidents, and service requests through ticketing systems, ensuring SLAs are met.
• Train and educate users: Onboard new users and provide ongoing training on IT systems, applications, and best practices.
• Contribute to IT documentation: Maintain clear and accurate documentation of processes, solutions, and user guides to improve knowledge sharing.