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Player Support Agent

Helpshift

Helpshift

Customer Service
Pune, Maharashtra, India
Posted on Tuesday, September 12, 2023
Role-
1. Deliver timely, accurate and respectful answers to customers’ questions and issues
2. Utilize the internal ticketing system to log all requests and activities
3. Take ownership of Customer Service incidents and work to
successfully resolve them
4. Escalate issues as needed
5. Other duties assigned
Skills Required:
1. Can work under pressure
2. Amenable to work on shifting schedule
3. Ability to quickly learn customer service-based tools and techniques
4. Amenable to work on shifting schedule
5. Excellent written communication
6. Experience in a customer support environment
7. Preferably with customer service experience in a BPO setting
8. Gaming background is a plus
Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.