● Developing Infrastructure-as-Code (IaC) using Terraform, CDK, or Pulumi

● Developing CI/CD pipelines for Cloud Deployments

● Developing custom automation (Lambda Functions/ Azure functions)

● Efficient with programming languages (Python, JavaScript, bash, powershell, C#)

● Managing code repositories and performing peer code reviews

● Ability to maintain the code hygiene and writing test cases for the solutions.

● Mentoring and training engineers

● Manages Implementation partners

● Assist with proof of concepts for strategic and enterprise customers

● Work side-by-side with customers to design, build, and deploy complex integrations

● Establish partnerships and strategic relationships with contacts at our biggest brands

● Time management is critical and should be able to manage multiple tasks/projects

simultaneously.

● Analyze and audit existing Helpshift implementations for the purpose of making improvements

● Become an expert at using Helpshift’s administrative tools which include a suite of AI products,

bots, and other mission-critical support functions

● Work collaboratively with Customer Success Managers, other Services teams, and Sales to

ensure customers’ overall success with the product

● Continually optimize the overall onboarding process with improvements to documentation,

trainings, and other customer-facing content

● Occasional travel to client site or other offices (up to 25%)

● You have a minimum of 3 years of SaaS experience in a specialization such as consulting

services, technical pre-sales or technical project management

● Proven experience translating ambiguous customer requirements into actionable technical

solutions

● You are proficient with any of: Python, Go, C#, Node.js, Powershell

● You are proficient with deploying cloud solutions on AWS or Azure (preferred)

● You are familiar with technical SaaS concepts such as SDKs, APIs and cloud computing

● You are exceptionally organized and a project manager at heart

● Understanding of Object Oriented Programming concepts

● You value performing tasks as efficiently as possible and you dislike seeing mistakes repeated

● You have excellent communication skills and are comfortable leading meetings with customer

executives and analysts alike

● You are proficient in the entire G-Suite and can perform data analysis tasks including generating

pivot tables and writing complex formulas in Sheets/Excel

● You are curious about complex systems and a natural problem solver

● Bonus points for previous experience in a support role or call center

● Build rapport with customers as a consultative seller

● Visual Storytelling – Use visual narratives to share a lot of information in a short amount of time