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Solution Architect

Helpshift

Helpshift

IT
United States
Posted on Friday, May 26, 2023
Responsibilities:
● Developing Infrastructure-as-Code (IaC) using Terraform, CDK, or Pulumi
● Developing CI/CD pipelines for Cloud Deployments
● Developing custom automation (Lambda Functions/ Azure functions)
● Efficient with programming languages (Python, JavaScript, bash, powershell, C#)
● Managing code repositories and performing peer code reviews
● Ability to maintain the code hygiene and writing test cases for the solutions.
● Mentoring and training engineers
● Manages Implementation partners
● Assist with proof of concepts for strategic and enterprise customers
● Work side-by-side with customers to design, build, and deploy complex integrations
● Establish partnerships and strategic relationships with contacts at our biggest brands
● Time management is critical and should be able to manage multiple tasks/projects
simultaneously.
● Analyze and audit existing Helpshift implementations for the purpose of making improvements
● Become an expert at using Helpshift’s administrative tools which include a suite of AI products,
bots, and other mission-critical support functions
● Work collaboratively with Customer Success Managers, other Services teams, and Sales to
ensure customers’ overall success with the product
● Continually optimize the overall onboarding process with improvements to documentation,
trainings, and other customer-facing content
● Occasional travel to client site or other offices (up to 25%)
Requirements:
● You have a minimum of 3 years of SaaS experience in a specialization such as consulting
services, technical pre-sales or technical project management
● Proven experience translating ambiguous customer requirements into actionable technical
solutions
● You are proficient with any of: Python, Go, C#, Node.js, Powershell
● You are proficient with deploying cloud solutions on AWS or Azure (preferred)
● You are familiar with technical SaaS concepts such as SDKs, APIs and cloud computing
● You are exceptionally organized and a project manager at heart
● Understanding of Object Oriented Programming concepts
● You value performing tasks as efficiently as possible and you dislike seeing mistakes repeated
● You have excellent communication skills and are comfortable leading meetings with customer
executives and analysts alike
● You are proficient in the entire G-Suite and can perform data analysis tasks including generating
pivot tables and writing complex formulas in Sheets/Excel
● You are curious about complex systems and a natural problem solver
● Bonus points for previous experience in a support role or call center
● Build rapport with customers as a consultative seller
● Visual Storytelling – Use visual narratives to share a lot of information in a short amount of time