- Work on the Resiliency, Availability and Latency of our Core Platform/ServicesOwn and publish API’s (internal) for the Helpshift ecosystem and enable feature teams to use our Core Platform.

- Seek out difficult impediments to our efficiency as a team ("technical debt") and implement solutions that will enable the entire team to iterate faster

- Advocate on behalf of team membersDemonstrate patience and use effective explanations when mentoring junior software developers.

- Hire team members and contractors.

- Display strong work ethics. Be a team player with a strong sense of ownership and collaboration.

- Keep calm and learn everyday.

Skills Required:

Must Have

- Bachelor's degree in software engineering, computer science, information systems, information technology, or similar.

-5+ years of experience in software development.

- Ability to mentor junior software developers, as well as to collaborate with all stakeholders.

- Exceptional interpersonal and communication skills.

- In-depth knowledge of at least one programming language such as Java, Clojure, Python or Javascript.

- Ability to keep up with software industry trends and innovation.

Nice to Have

- Knowledge of functional programming is a plus. (We use Clojure)

- Experience in working with any one of MongoDB, Redis, Elasticsearch, Kafka or Postgresql at scale

- Proficiency in documenting processes and monitoring performance metrics

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