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Career Opportunities in the True Portfolio

Senior Supplier and Product Quality Manager



Product, Quality Assurance
Guangdong, China
Posted on Tuesday, April 23, 2024

About Us

There is nothing like the feeling of a good night’s sleep. Cozy, wrapped-up-in-a-heavy-blanket sleep. Fire crackling, curtains drawn, DO NOT DISTURB kind of sleep. *Hygge stuff. That’s the kind of sleep we’re talking about. 85% of people agree sleep is a key to their wellbeing, but more than 50% of people are unsatisfied with their own sleep. Whether it’s stress, interruption, work, children, people need help getting great rest!

Hatch is on a mission to help everyone in the family get great sleep. Getting high quality sleep improves focus, energy, and performance no matter what you love to do in your life. We make bedside sleep devices and original content to help people wind down, sleep deeply and rise rested and relaxed. Led by Rest, the #1 baby registry item on Amazon, and Restore, our Award-winning adult focused product, we have helped over 3 million sleepers of all ages find space for rest in their lives.

The Opportunity

Our Sourcing and Supply Chain team is growing and we're looking for a Senior Manager, Product Quality to join us in our mission to help people get their best sleep. This role will work very closely with the engineering, R&D and Customer Service teams at Hatch as we develop new products and then oversee production at the factories to ensure the highest quality products are produced without defects and in a way that will delight our customers. This role will report to the Director, Sourcing and Manufacturing.

This person will be based in Guangdong Province, China. Hatch is based out of California, so this role would be asked to be available during PST/PDT hours on occasion for meetings. This position will require travel 25% to 50% of the time.

What You’ll Do

Within 3 Months:

  • Become intimately familiar with the technical specifications of Hatch’s portfolio of products.
  • Become intimately familiar with the factory base currently used by Hatch and the manufacturing processes of our product lines.
  • Build close relationships with the Hatch R&D and US based engineering/CS teams to understand existing processes, ways of working, etc.
  • Understand the testing requirements for Hatch’s existing products for the US, Canada, Australia and UK, work with US team/Labs and create standards.
  • Review and understand existing quality control processes by factory and by product line. Establish a baseline for assessing quality at the factories.
  • Identify potential quality risk in the current NPD process and add a checklist upfront to avoid later defects.

Within 6 Months:

  • Review existing testing and quality control processes and implement additional processes to enhance the overall quality of Hatch products exiting the factory.
  • Understand the customer voice and further improve production process/design to bring in better customer experience;

After 1 Year:

  • Work with our existing/new factories and help them become the 2nd source to produce our existing products;

What You’ll Bring

  • Knowledge of product / process quality management as well as product development experience in diverse industries, including consumer electronics, experience in Audio product, PCB, Chipset is preferred.
  • Minimum 7 years experience with import/export consumer product quality program management.
  • Working knowledge of US/CA/EU compliance requirements for consumer electronics.
  • Fluent in Mandarin Chinese and conversant in English. Excellent written and verbal communication skills in both languages.
  • An ability to think creatively and possess strong analytical and problem solving skills.
  • Process oriented with high attention to detail and proven ability to manage multiple, competing priorities concurrently.

Why You Will Love Working at Hatch!

  • We are certified as A Great Place to Work! 97% of our employees have reported that Hatch is a great place to work.
  • We have an amazing leadership team that truly values its employees and lives our company values each and every day.
  • We delight our customers with something everyone needs: a good night’s sleep!
  • Our team is collaborative, fun, and brilliant!
  • You have an opportunity to make a large impact in people’s lives
  • We are backed by world class investors including True Ventures and have strong revenue growth.
  • We let you take care of what you need by offering a flexible/remote work environment

We also take care of you through our comprehensive compensation package and many other perks and benefits including:

  • Annual Health Check (Pre-Tax)
  • Additional medical & accident insurance
  • Monthly Salary (12 Months)
  • Flexible Time Off

Designed by experts and loved by parents, our Rest family includes Rest, Rest+, Rest Mini, and Rest (2nd Gen)—all-in-one sleep products designed for babies and kids that can be controlled remotely. Hatch Restore is a fully-customizable product geared toward helping adults sleep well. As an all-in-one sleep assistant, Restore helps people personalize their perfect night of slumber. Launched in 2014 by parent entrepreneurs Ann Crady Weiss and Dave Weiss, and featured on “Shark Tank” in 2016, Hatch is headquartered in Menlo Park, California.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.