Title: Security Operations Manager, Americas West

Position: Full Time

Location: Austin, TX

Travel: Up to 35% across North and South America

The Security Operations Manager, Americas West supports physical security operations across EdgeConneX data centers in North and South America. This role is responsible for contract guard performance, operational security standards, and driving issues through to closure in partnership with Operations, Facilities, IT, and customer security stakeholders.

This position reports to the Senior Security Operations Manager, Americas and supports security operations across the Americas portfolio. Based in Austin (hybrid). Up to 35% travel is required with oversight of contract security officers through vendor management and operational controls.

Primary Responsibilities

• Oversee contract guard vendors: post-performance, professionalism, and adherence to post orders.
• Conduct site audits/post inspections; document findings and drive corrective actions to closure.
• Manage vendor escalations and accountability for repeat issues and staffing quality.
• Support incident triage, escalation, documentation quality, and follow-up.
• Support rollout and adherence to EdgeConneX operational security standards and procedures.
• Use incident and audit trends to reduce repeat issues and improve consistency across sites.
• Maintain working knowledge of security systems (LenelS2, Lenel, Genetec) and coordinate with internal teams/integrators as needed.
• Liaise with customer security teams on operational issues and reporting expectations.
• Support internal/external audits (evidence, reporting, closure).
• Travel up to 35% within North and South America; other duties as required.

Knowledge, Skills & Abilities

• Strong written and verbal communication skills, including the ability to document incidents and audit findings clearly and communicate expectations directly with vendors and stakeholders.
• Ability to set standards, drive accountability, and hold outsourced providers to performance requirements and post orders.
• Proven ability to prioritize and execute across a large, distributed portfolio without losing attention to detail.
• Strong follow-through: able to drive corrective actions to closure and prevent repeat issues.
• Confident working with Operations, Facilities, IT, and customer security teams in a fast-moving environment.
• Strong audit mindset, including consistent documentation, evidence collection, and tracking of actions and outcomes.
• Working knowledge of jurisdictional security requirements and basic compliance expectations relevant to critical infrastructure.

Experience/Education

• Bachelor’s degree in security management, criminal justice, business administration, engineering, or a related field, or equivalent experience.
• 5+ years of experience in corporate security, law enforcement, or government operations with responsibility for security programs.
• 2+ years of experience supporting critical infrastructure (data centers, energy, utilities, telecom, or other complex environments).
• Experience managing outsourced security vendors, including SLAs, audits/post inspections, performance management, and QBRs.
• Experience supporting third-party contracts and statements of work related to physical security services.
• Experience supporting security-related audits and certification requirements (examples may include SOC 2, ISO 27001, PCI DSS), including evidence collection and follow-up closure.
• Comfortable working independently across shifting priorities, with clear ownership and consistent execution.