About Casa

We believe owning a home should feel as special as the moments that take place within them. If our mission inspires you, we'd love to hear from you.

About the Role

This is a hands-on role focused on building and maintaining Casa's vendor network.

You'll spend much of your time identifying, recruiting, onboarding, and supporting service providers across a wide range of home service categories. You'll work closely with our Concierge and Operations teams to ensure we have reliable, high-quality vendor coverage wherever our members need support.

This is not a traditional vendor management role overseeing a large established network. We're looking for someone excited to help build the systems, processes, and relationships that will allow Casa to scale.

What You'll Do

Vendor Sourcing & Recruitment

• Source and recruit vendors across home service categories including plumbing, electrical, HVAC, appliance repair, landscaping, handyman services, cleaning, and more

• Build vendor pipelines in existing and future markets

• Conduct outreach via phone, email, referrals, and local research

• Identify coverage gaps and proactively recruit providers to fill them

• Support vendor acquisition efforts ahead of market launches

Vendor Onboarding

• Own the vendor onboarding process from first conversation through activation

• Collect and verify required documentation including insurance, licenses, W9s, and agreements

• Ensure vendors understand Casa's expectations and operating procedures

• Improve onboarding efficiency and reduce activation time

Vendor Quality & Performance

• Monitor vendor responsiveness, reliability, and service quality

• Gather feedback from Concierge teams and members

• Help develop vendor scorecards and performance tracking

• Identify top-performing vendors and opportunities for improvement

• Maintain accurate vendor records and profiles

Process Improvement

• Build repeatable workflows for sourcing, onboarding, and vendor management

• Create documentation and SOPs

• Maintain vendor databases and operational systems

• Partner with Operations leadership to improve scalability and efficiency

What We're Looking For

• Experience in recruiting, vendor management, property management, marketplace operations, or a related field

• Strong organizational skills and attention to detail

• Comfortable making outbound calls and building relationships

• Excellent written and verbal communication skills

• Highly proactive and resourceful

• Ability to manage multiple priorities in a fast-paced startup environment

• Excited to build processes rather than simply follow them

Nice to Have

• Experience working with contractors, vendors, or service providers

• Experience in home services, property management, hospitality, or local marketplaces

• Experience launching new markets or building operational processes

• Familiarity with CRM or vendor management systems