Collections Manager - Onsite, Mexico City MX
Braintrust
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Posted on Jan 7, 2025
Job Description
Reports To: Director, Accounts Receivable & Customer Relations
On site/ Mexico City
$55,000 to 65,000 USD would be approximately 1,017,500 to 1,202,500 MXN.
Summary
The Manager of Accounts Receivable/Collections will own a global cash collections target of $150M-$200M per year and be responsible for the companywide strategy for hitting quarterly and yearly targets. This person will manage a team of 5-8 people and be responsible for the team’s KPI’s, SLA’s and the overall impact to company cash flows.
This role requires a deep understand of our sales & financial systems including: CRM (Salesforce), ERP (Intacct and eventually NetSuite), and Ticket Platform (Freshdesk). They will be responsible for optimizing the use of these systems for a streamlined Order to Cash process. This person will automate outbound dunning campaigns for various customer segments and set up processes for the most efficient way to manage inbound customer disputes, requests, and questions. They will also evolve our current processes for cash collections forecasting, reporting and ongoing analysis.
This leader will be crucial in keeping bad debt ratios to a minimum and in collaborating across Customer Success, Sales, Product, and other Go To Market teams to ensure that everyone understands when and why customers dispute payment. This person will help advise teams upstream in the process on improvements that will have a positive impact to cash.
Responsibilities
Build a cash collections strategy that will work for various customer sizes and use cases
Align with executive leadership on key decisions for turning contracts into cash (e.g. when & how to deactivate customers, when & how to block future business, when & how to utilize concessions vs. consequences)
Monitor daily, weekly & monthly cash targets to adjust strategies as needed to hit targets
Collaborate with CFO, FP&A and Accounting in setting cash targets for overall cashflow forecasting
Build automations within our ERP, ticketing platforms, or CRM for all outbound messaging
Field escalations from customers and CS, Sales & Partner leadership to understand challenges for specific cases
Oversee day-to-day operations of the AR teams, including workforce planning, training, and managing performance through outbound efforts, inbound query processing, total dollars collected, etc.
Lead highest-priority customer escalations through to satisfactory resolution
Analyze root causes of systemic customer issues and develop solutions
Drive execution of new AR systems implementations and process improvement initiatives
Monitor account status and collections activities to minimize write-offs
Work closely with Sales and Customer Success on renewal and retention initiatives
Other duties as assigned.
Qualifications
6+ years in billing, credit, collections, and/or customer service
2+ years successfully leading teams
Hands-on experience with complex customer issue resolution
Expert knowledge of subscription order-to-cash operations
Exceptional relationship building and communication abilities
Process orientation with analytical and problem-solving skills
Salesforce Experience Is a Plus But Is Not Required
Bachelor’s degree required
Reports To: Director, Accounts Receivable & Customer Relations
On site/ Mexico City
$55,000 to 65,000 USD would be approximately 1,017,500 to 1,202,500 MXN.
Summary
The Manager of Accounts Receivable/Collections will own a global cash collections target of $150M-$200M per year and be responsible for the companywide strategy for hitting quarterly and yearly targets. This person will manage a team of 5-8 people and be responsible for the team’s KPI’s, SLA’s and the overall impact to company cash flows.
This role requires a deep understand of our sales & financial systems including: CRM (Salesforce), ERP (Intacct and eventually NetSuite), and Ticket Platform (Freshdesk). They will be responsible for optimizing the use of these systems for a streamlined Order to Cash process. This person will automate outbound dunning campaigns for various customer segments and set up processes for the most efficient way to manage inbound customer disputes, requests, and questions. They will also evolve our current processes for cash collections forecasting, reporting and ongoing analysis.
This leader will be crucial in keeping bad debt ratios to a minimum and in collaborating across Customer Success, Sales, Product, and other Go To Market teams to ensure that everyone understands when and why customers dispute payment. This person will help advise teams upstream in the process on improvements that will have a positive impact to cash.
Responsibilities
Build a cash collections strategy that will work for various customer sizes and use cases
Align with executive leadership on key decisions for turning contracts into cash (e.g. when & how to deactivate customers, when & how to block future business, when & how to utilize concessions vs. consequences)
Monitor daily, weekly & monthly cash targets to adjust strategies as needed to hit targets
Collaborate with CFO, FP&A and Accounting in setting cash targets for overall cashflow forecasting
Build automations within our ERP, ticketing platforms, or CRM for all outbound messaging
Field escalations from customers and CS, Sales & Partner leadership to understand challenges for specific cases
Oversee day-to-day operations of the AR teams, including workforce planning, training, and managing performance through outbound efforts, inbound query processing, total dollars collected, etc.
Lead highest-priority customer escalations through to satisfactory resolution
Analyze root causes of systemic customer issues and develop solutions
Drive execution of new AR systems implementations and process improvement initiatives
Monitor account status and collections activities to minimize write-offs
Work closely with Sales and Customer Success on renewal and retention initiatives
Other duties as assigned.
Qualifications
6+ years in billing, credit, collections, and/or customer service
2+ years successfully leading teams
Hands-on experience with complex customer issue resolution
Expert knowledge of subscription order-to-cash operations
Exceptional relationship building and communication abilities
Process orientation with analytical and problem-solving skills
Salesforce Experience Is a Plus But Is Not Required
Bachelor’s degree required
This job is no longer accepting applications
See open jobs at Braintrust.See open jobs similar to "Collections Manager - Onsite, Mexico City MX" True Ventures.