Job Description

About Our Team

At PayPal, design goes beyond creating attractive products — it's about crafting experiences that empower and delight our customers. We put our customers at the center of everything we do, aiming to improve their financial well-being through innovative solutions. As leaders in financial technology, our mission is to have a positive global impact on individuals and businesses. Our collaborative approach brings together a diverse range of talents, from designers and researchers to engineers and product leaders, to create seamless and impactful experiences for millions of users worldwide.

Within the Merchant Platform team, our focus is on equipping merchants with the tools they need to succeed in today's digital world. We believe every interaction, from sign-in to checkout, should demonstrate the power and simplicity of a unified platform. Guided by principles such as delivering personalized experiences, building trust through expertise, simplifying complexity, and fostering valuable connections, we continuously refine our platform through simplification, integration, and experimentation. Whether merchants access our services on desktop, mobile, or anywhere else, we're committed to meeting them wherever they are and offering solutions that drive their businesses forward.

What You Need To Know About The Role

Joining the Merchant team as a Senior XD II in the Large Enterprise segment involves creating impactful and seamless experiences for large enterprises globally. Working closely with a diverse cross-functional team, you'll influence decisions and deliver outstanding Merchant Platform experiences tailored for large enterprises worldwide.

At PayPal, Senior XD's play a crucial role in guiding teams towards customer-centric solutions throughout the product development journey. This includes using data and research to drive design concepts and decision-making processes. Starting with the right questions and culminating in refined deliverables, our designers are skilled storytellers, attentive listeners, technology enthusiasts, and experts in their field.

In this role, you'll advocate for customer needs, drive project execution in complex or strategic product areas, and build a strong network across various domains and cross-functional teams.

Your Day-to-Day

• Lead proactive identification and resolution of complex customer problems by defining gaps in their journey, advocating for customer needs, and influencing product direction through user research and data insights.
• Utilize insights to effectively shape customer-centric product strategies, acting as a crucial liaison between design, product management, and engineering teams.
• Demonstrate mastery in design tools and techniques, establishing and maintaining high standards.
• Use design systems, style guides, patterns, and assets to create intuitive and user-friendly experiences for developers, contributing to system enhancement based on specific developer needs.
• Foster collaboration across teams and stakeholders, refining communication skills to clearly and persuasively articulate design rationales, influencing not just immediate teams but the entire organization.
• Drive organizational change by improving workflows, advocating for user-centric design, implementing new technologies, and promoting innovative approaches.
  
  

What You Need To Bring

• Bachelor's degree with 6-10 years or Master's degree with 4-5 years of experience in design, research, or related fields, showcasing a proven track record of leadership and impact in previous roles.
• Extensive experience designing products and platforms, including native apps, emphasizing exceptional user experiences for consumer and enterprise audiences, with expertise in systems design.
• Knowledge or expertise in financial services or related fields is highly advantageous, demonstrating an understanding of industry-specific challenges and opportunities.
• Proficiency with standard design and prototyping tools such as Figma, Miro, Asana, and similar platforms, effectively leveraging these tools to drive design excellence and innovation.
• Demonstrated curiosity and a passion for pushing boundaries, delighting customers, and making a meaningful impact, coupled with a strong commitment to continuous learning and growth.
• Comfort in ambiguity and ability to demonstrate your previous work through sound storytelling