JOB SUMMARY:

We are seeking a hands-on On-Site Supply Chain Account Manager to be based in Bentonville, AR. This individual (expected to work On-Site at the Bentonville facility 2-3 days, per week) will serve as a critical bridge between the client’s internal teams, B-Stock, and external partners. The role will focus on ensuring smooth operational execution, optimizing processes, and strengthening relationships with key stakeholders within the client’s network.

This highly visible On-Site Account Manager has a direct impact on supply chain efficiency for one of the world's largest retailers. You’ll gain exposure across all levels of the client’s operations — from warehouse personnel to executive leadership — while driving strategic improvements across the supply chain.

KEY RESPONSIBILITIES:

• Account Management: Support Account Managers by independently managing projects and developing a customer-focused fulfillment and velocity strategy. Establish credibility by gaining a thorough understanding of each client’s business, organization, and industry dynamics.
• Client Relationships: Maintain and strengthen client relationships by proactively identifying needs, navigating complex challenges, and uncovering opportunities for deeper engagement and growth.
• KPI Monitoring & Issue Resolution: Track key performance indicators related to the client’s supply chain operations, ensuring order flow consistency and resolving disruptions with facility teams, carriers, and client stakeholders.
• Facility Engagement & Audits: Travel regularly (~30–40%) to client facilities to conduct operational audits, build trust with on-site teams, and provide training on B-Stock processes and tools.
• Operational Knowledge & Process Optimization: Develop a hands-on understanding of warehouse operations and identify opportunities to improve processes such as sorting, pallet building, and manifesting/integration workflows.
• Cross-Functional Feedback Loop: Provide continuous feedback to internal teams (Account Management, Logistics, and Client Operations) to eliminate inefficiencies and scale best practices across facilities.

QUALIFICATIONS:

• 5+ years of experience in supply chain, logistics, retail operations, or account management — ideally with a large retail brand or vendor.
• Strong project management skills, including timeline ownership, stakeholder coordination, and deadline execution.
• Exceptional verbal and written communication and relationship-building skills with the ability to collaborate across departments and organizational levels.
• Data-driven mindset with experience tracking and leveraging KPIs to influence decisions and improve operational outcomes.
• Ability and willingness to travel (approx. 30–40%) to client facilities across the U.S.
• Experience with ERP or WMS tools (e.g., SAP, Oracle, Manhattan) is a plus.
• Familiarity with major retailers (e.g., Walmart, Target, Amazon, Costco) or vendor-side logistics preferred.
• High School Diploma or equivalent

PREFERRED QUALIFICATIONS:

• Lean Six Sigma (Green Belt or higher), APICS CPIM/CSCMP, or PMP certification.
• Proven experience leading training sessions or enabling operational improvements in warehouse or retail environments.
• Familiarity with key clients’ internal systems or operational culture.
• Experience in reverse logistics, liquidation, or secondary marketplaces.

The pay rate for this role will range between $70,000 to $85,000, per annum. We consider many factors when determining salary offers, such as the applicant’s work experience, education and training, skills, market data, and internal equity.

EMPLOYEE BENEFITS

• Competitive compensation packages including bonuses and options
• Medical, dental, and vision benefits
• Matching 401(K)
• Paid time off
• Telecommuting and remote work options
• Support for continuing education
• Team off-sites, social events, annual company events, and frequent extracurricular activities