JOB SUMMARY

As a member of our Large Buyer Development team, the Buyer Account Representative will manage buyer order issues, including payments, disputes, and logistics, and offer general buyer support using their experience in B2B sales and operations. Additionally, this individual will work closely with our account management, product, sales, marketing, and operations teams to enable new transaction types and provide further operational support. This person will report directly to the Senior Director of Buyer Account Management.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Develop a comprehensive understanding of B-Stock’s business model, platform, solutions, and value
• Ensure successful transactions by providing excellent and consistent day-to-day operational support to buyers. Solve issues and remove barriers related to payments, shipping, or other services as needed
• Generate new big buyer leads through prospecting/networking, including calling, qualifying/vetting, and scheduling meetings
• Reporting and analysis of large buyer acquisition and activity. Maintain Salesforce records for large buyers
• Own and build trusting relationships with a subset of large buyers and prospective buyer clients
• Work cross-functionally and collaboratively to develop a cohesive end-to-end process across teams, partners, clients, and buyers
• Maintain constant awareness of markets, competitor activities, and challenges within assigned targeted prospects
• Exceed operational metrics: Successful transactions, total buyer spend, new large buyers, activated large buyers
• Up to 10% travel expectation - Joining team for meetings/events at our local offices and tradeshows

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

• 1+ years experience in Customer Service, Operations or Enterprise B2B Liquidation Sales or Account Management
• High School Diploma or Equivalent
• Excellent written and verbal communication skills
• Proven ability and willingness to work with tight deadlines and quick response times
• Proficient in MS Office or G-Suite, Salesforce.com, and other CRM platforms
• The ability to think creatively and find solutions to problems
• Work well independently, remotely, and collaboratively

PREFERRED QUALIFICATIONS

• Experience in Liquidation Sales or Logistics and Supply Chain
• Experience with and/or an understanding of the marketplace business model
• Knowledge or Understanding of B2B e-commerce, ERP (enterprise resource planning), Logistic Software Solutions, or SaaS (Software as a Service)
• Experienced working in a start-up-like environment
• Desire to work in a detail-oriented environment with large transactions

The pay rate for this role will range between $24 to $26, per hour. We consider many factors when determining salary offers, such as the applicant’s work experience, education and training, skills, market data, and internal equity.

EMPLOYEE BENEFITS

• Competitive compensation packages, including bonus and options
• Medical, Dental, and Vision benefits
• Paid Time Off, telecommuting, and matching 401(K)
• Support for continuing education
• Team offsites, social events, and extracurricular activities are a staple
• Snacks, drinks, and the occasional box of donuts