JOB SUMMARY

As a member of the Strategic Account Management team, the Account Manager is responsible for the retention, growth, and success of B-Stock’s enterprise retailers and manufacturers. In a client-facing position, this individual is polished and thoughtful with their communication and timely with execution. The Account Manager will provide significant operational reinforcement to support the Strategic Account Management team when needed. This individual will work hybrid at our Boston office location 2-3 days per week.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Support the Senior Strategic Account Manager as a member of an account management team with their assigned key accounts of existing client accounts as a trusted business advisor.
• Manage and update Salesforce records to ensure accurate account tracking.
• Independently work on projects as well as develop and execute a territory strategy focused on customer growth.
• Uncover key business initiatives, engage new cross-functional client contacts, and develop sales opportunities to increase B-Stock’s revenue and customer retention.
• Build credibility through an in-depth understanding of a client’s business, organization, external environment, and industry.
• Maintain and grow key account relationships by understanding evolving needs, addressing complex challenges, and identifying new opportunities through regular check-ins and QBRs.
• Deep-dive into the data surrounding B-Stock marketplaces, creating and utilizing Tableau reporting to identify patterns, trends, and likely outcomes.
• Work cross-functionally to ensure client needs are met through coordinated efforts across sales, client operations, product, and support teams.
• Respond promptly and professionally to client inquiries, concerns, and needs, ensuring timely resolution and consistent communication to maintain strong client relationships.

MINIMUM QUALIFICATIONS, JOB SKILLS, AND ABILITIES

• 2+ years of professional experience, preferably in B2B sales or account management.
• Skilled with MS Office and G-Suite business applications for document/word processing, data analysis, and presentations to create client-ready materials.
• Experience using Data Visualization tools such as Tableau.
• Self-motivated, able to work independently and as part of a team.
• Sharp problem-solving skills to identify creative and meaningful solutions.
• Strong verbal and written communication skills, including presentation skills.
• Effective time management and successfully prioritizing work in a deadline-driven environment.
• Ability to demonstrate good attention to detail.

The pay rate for this role will range between $70,000 to $80,000, per annum. We consider many factors when determining salary offers, such as the applicant’s work experience, education and training, skills, market data, and internal equity.

EMPLOYEE BENEFITS

• Competitive compensation packages, including bonuses and options
• Medical, dental, and vision benefits
• Paid Time Off, telecommuting, and matching 401(K)
• Support for continuing education
• Team offsites, social events, and extracurricular activities are a staple
• Snacks, drinks, and the occasional box of donuts