SMB & Implementations Coordinator
B-Stock Solutions
JOB SUMMARY:
Interested in Account Management? Want to work with SMB sellers on a daily basis? Then this role is for you! This professional will be an active team member on our Seller Support team. The focus of this group is to provide support to existing and new SMB sellers on the B-Stock Supply platform. In addition, this person will be responsible for managing the onboarding process for new enterprise sellers and will be working towards launching new sellers in a deadline-driven environment. The SMB & Implementations Coordinator will manage all related tools and documentation while providing basic-level reporting on identifiable trends and areas of improvement.
JOB RESPONSIBILITIES
- Act as the first point of contact for SMB seller inquiries
- Assist new sellers with signing up to sell up on the B-Stock Supply platform
- Handle day to day administrative support for any sellers on SMB marketplace
- Audit, update, and maintain information on the back end of the SMB marketplace.
- Manage the implementation process for recently signed enterprise clients by gathering key deliverables needed for setup, organizing internal and external calls, developing and following a project plan and successfully launching new sellers onto the B-Stock platform
- Maintain and update implementation processes, forms and documentation for internal teams
PREFERRED QUALIFICATION
- 1+ years in an operations role within the SaaS space or an e-commerce-related industry
- Ability to meet deadlines, prioritize workloads, maintain strong attention to detail, and work independently in a fast-paced and rapidly changing environment
- Experience working independently and with other teams
- Familiarity with using Salesforce
- Self-motivated, with high energy, an engaging level of enthusiasm, and entrepreneurial in spirit
- Be a team player, reliable, and someone who naturally collaborates with others (at all levels) and doesn’t hesitate to engage other teams to achieve the best results
EMPLOYEE BENEFITS
- Competitive compensation packages including bonuses and options
- Medical, dental, and vision benefits
- Matching 401(K)
- Paid time off
- Telecommuting and remote work options
- Support for continuing education
- Team off-sites, social events, annual company events, and frequent extracurricular activities
- Unlimited snacks and drinks
THE COMPANY
B-Stock is the world's largest B2B recommerce marketplace for excess [or surplus] merchandise. Businesses of all sizes leverage the B-Stock platform to sell and buy customer returns, overstock and other excess merchandise - ranging from top brands and retailers who want best-in-class inventory management to entrepreneurs looking to source valuable merchandise for their resale businesses.
Tens of thousands of small business owners all over the globe use B-Stock to launch and power their resale business. We take pride in empowering these innovators and entrepreneurs of commerce.
In 2020 we sold 120 million items across our platform, giving a second life to this otherwise would be “waste” merchandise. In fact, we kept 400 million pounds of goods in use and saved millions from the landfill. It feels good to be B-Stock!
The amount of returned or unsold inventory continues to grow each year, and in 2020, it was estimated at over $1 trillion worth worldwide. We know there is tremendous value in and demand for this inventory - no matter the category, condition, or location. The B-Stock platform gives buyers a simple way to buy brand-name merchandise directly from top retailers and manufacturers. At the same time, we offer companies an automated, trusted replacement for traditional liquidation while boosting operational efficiency, recovery rates, and cycle time.
Led by eBay veterans and backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock shows no signs of slowing down. Our core values have shaped the company we are today and will continue to drive our success for many years to come.
For more information, visit bstock.com/careers/
OUR VALUES
Make Each Dollar Count
Whether it’s the recovery amount or a buyer’s budget, money matters to all of our clients. And because each dollar matters to them, it matters to us.
Take Our Work Seriously, Not Ourselves
Everything at B-Stock continues to grow - everything but our egos, that is. We’re not afraid to let loose and laugh (often at ourselves).
Do The Hard Things Today That Will Pay Off Tomorrow
We’re willing to sacrifice and endure, fail and adapt to reach our long-term goals.
Use Trust As The Best Measure Of Success
The trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business won’t succeed.
Find Strength In Numbers
Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers.
No applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock.
Work Authorization required.