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Operations Specialist

B-Stock Solutions

B-Stock Solutions

Operations
Orlando, FL, USA · South Jordan, UT, USA
Posted on Saturday, May 6, 2023

JOB SUMMARY

The Operations Specialist takes ownership of the auction creation, listing, and quality assurance processes, resulting in the creation of live auctions for sale on our platform. They will guide clients through this custom process to maximize recovery potential and minimize buyer disputes. This is a productivity-based role that requires fast processing power with a high level of accuracy and attentiveness to the needs of clients.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

  • Strategically divides (i.e. “lots”) master files of inventory into discrete auctions utilizing industry standards, which vary by marketplace and subject matter expertise, to maximize recovery and/or velocity depending on client needs.
  • Documents and reports, as the subject matter expert, department and team member metrics including, but not limited to, auctions reviewed, errors made, and classification of errors.
  • Demonstrates independent judgment and decision-making competencies to approve or review auctions as accurately as possible related to shipping information, item condition, lot composition, and scheduling.
  • Determines and executes the best workflow to ensure auctions are created and reviewed within 24 hours of receipt from the client, including arrival and departure times.
  • Fosters productive communication with Account Managers to work together in crafting custom strategies that exceed client expectations while maintaining efficiency, accuracy, and scalability
  • Cultivates positive client relationships by acting as a strategic business partner on behalf of the department and company.
  • Provides recommendations for improvement to existing technological tools to accommodate changes made by the client and/or improve the functionality and efficiency of the tools using specialized knowledge in online auctions.
  • Identifies and submits process bottlenecks to management for greater visibility, coordination across departments, and to develop and implement solutions.
  • Creates, maintains, and updates Microsoft Excel macros to drive process automation
  • Assists in onboarding new sellers/locations and streamlining processes.
  • Provides expanded support to process and/or review additional auctions sent late by important clients as needed.
  • Executes ongoing and intermittent projects to the benefit of clients and internal stakeholders.

MINIMUM QUALIFICATIONS JOB SKILLS AND ABILITIES

  • High School Diploma or GED
  • Thorough attention to detail
  • Excellent written and verbal English communication skills
  • Advanced or proficient knowledge of Excel and Google Sheets (i.e., pivot tables, vlookups)
  • Experience working in a fast-paced and multi-deadline-driven environment
  • Efficient and analytical with the ability to self-manage while contributing to a positive work environment
  • Must be a team player who naturally collaborates with others (at all levels) and doesn’t hesitate to engage other teams to achieve the best results
  • Excellent problem-solving and critical thinking skills to find innovative ways of processing client information into auctions

PREFERRED QUALIFICATIONS

  • Previous experience related to online eCommerce, Marketplace or B2B platform sales such as Amazon, eBay, Shopify, and Woocommerce
  • Create Microsoft Excel macros to automate consistently repeated steps in listing or QA processes
  • Knowledge of Ruby, Python, MySQL, or other popular programming languages is a plus
  • Prior work experience in HTML and Magento
  • Bachelor’s degree or an equivalent combination of education or experience

EMPLOYEE BENEFITS

  • Competitive compensation packages including bonuses and options
  • Medical, dental, and vision benefits
  • Matching 401(K)
  • Paid time off
  • Telecommuting and remote work options
  • Support for continuing education
  • Team off-sites, social events, annual company events, and frequent extracurricular activities
  • Unlimited snacks and drinks

THE COMPANY

B-Stock is the world's largest B2B recommerce marketplace for excess [or surplus] merchandise. Businesses of all sizes leverage the B-Stock platform to sell and buy customer returns, overstock and other excess merchandise - ranging from top brands and retailers who want best-in-class inventory management to entrepreneurs looking to source valuable merchandise for their resale businesses.

Tens of thousands of small business owners all over the globe use B-Stock to launch and power their resale business. We take pride in empowering these innovators and entrepreneurs of commerce.

In 2020 we sold 120 million items across our platform, giving a second life to this otherwise would be “waste” merchandise. In fact, we kept 400 million pounds of goods in use and saved millions from the landfill. It feels good to be B-Stock!

The amount of returned or unsold inventory continues to grow each year, and in 2020, it was estimated at over $1 trillion worth worldwide. We know there is tremendous value in and demand for this inventory - no matter the category, condition, or location. The B-Stock platform gives buyers a simple way to buy brand-name merchandise directly from top retailers and manufacturers. At the same time, we offer companies an automated, trusted replacement for traditional liquidation while boosting operational efficiency, recovery rates, and cycle time.

Led by eBay veterans and backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock shows no signs of slowing down. Our core values have shaped the company we are today and will continue to drive our success for many years to come.

For more information, visit bstock.com/careers/


OUR VALUES

Make Each Dollar Count
Whether it’s the recovery amount or a buyer’s budget, money matters to all of our clients. And because each dollar matters to them, it matters to us.

Take Our Work Seriously, Not Ourselves
Everything at B-Stock continues to grow - everything but our egos, that is. We’re not afraid to let loose and laugh (often at ourselves).

Do The Hard Things Today That Will Pay Off Tomorrow
We’re willing to sacrifice and endure, fail and adapt to reach our long-term goals.

Use Trust As The Best Measure Of Success
The trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business won’t succeed.

Find Strength In Numbers
Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers.



No applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock.

Work Authorization required.