Position Summary

Avidbots is looking for a Co-op Student to support our Service Operations team. This role will help with administrative and coordination tasks across Technical Support, Field Service, Remote Monitoring, and other Operations teams.
This is a great opportunity for a student seeking hands-on experience in operations, customer support, and technology.

Responsibilities
- Technical Support
- Help update and organize support tickets and customer information
- Assist with tracking open issues and follow-ups
- Maintain and organize support documents and files
- Maintain and organize robots and contact records on salesforce
- Help communicate updates between teams
- Field Service Support
- Help prepare service reports and spreadsheets
- Support parts and shipment tracking
- Assist with updating service records and system information
- Remote Monitoring Support
- Support tracking and reporting of operational information
- Escalate issues to the appropriate team members when needed
- bGeneral Administrative Support
- Assist different Operations teams with daily administrative tasks
- Prepare documents, spreadsheets, and presentations
- Organize files and maintain accurate records
- Participate in team meetings and support improvement projects

Qualifications
- Currently enrolled in a College or University program
- Strong organizational and communication skills
- Comfortable using Microsoft Office, especially Excel and PowerPoint or Google equivalent
- Detail-oriented and able to manage multiple tasks
- Willingness to learn new systems and processes
- Interest in technology, operations, or customer support is an asset

What You Will Gain
- Hands-on experience working with operations and service teams
- Exposure to technical support and field service processes
- Experience working in a fast-paced technology environment
- Opportunity to learn about robotics and operational support systems