Avidbots is a pioneering leader in the field of robotics, dedicated to developing cutting-edge autonomous cleaning solutions for commercial and industrial environments. Our mission is to revolutionize the way cleaning and maintenance tasks are performed by introducing innovative, efficient, and sustainable robotic technologies. Avidbots is committed to delivering intelligent and autonomous robotic solutions that not only enhance operational efficiency but also promote a cleaner and healthier world.

Our groundbreaking autonomous cleaning robots, specifically the Neo 2 and Kas, are redefining the cleaning industry by offering state-of-the-art technology, advanced navigation, and data-driven insights to businesses across the globe. These robots are designed to perform tasks such as scrubbing and sanitization, and maintain cleanliness in a wide range of industries, including airports, shopping malls, warehouses, retail, and more.

Headquartered in Kitchener, ON, Canada, we are an employee-focused organization that has been certified a Great Place to Work® consecutively for the last 5 years and one of Deloitte's Fast 500 (2021).

About this role:

We are looking for a Customer Centric individual to come join our Customer Success team at Avidbots. Companies that run warehouses, retail stores, airports, hospitals, schools have automated the cleaning of their facilities using our autonomous robots. The core mission of this role is to work with these customers to better understand their needs and deliver for them a solution that gets the job.

How you will make a difference:

• Lead Customer Onboarding by understanding the goals/success criteria of the customer and ensuring the company (various teams including deployment, tech support, CPG, RA, and field service) deliver an autonomous cleaning solution that hits their goals
• Keep Customers Successful by proactively measuring their usage and account health and if needed working with various teams to deliver a plan to get back on track
• Handle Subscription Renewals and Robot Relocations
• Provide Ongoing Refresher Training on the Avidbots Command Center as needed
• Prepare for and deliver QBRs with clients to go over their usage, successes, challenges and solutions

• Product Feedback Gather and relay customer feedback to the product team, helping inform development priorities and feature enhancements.

Key Skills and Qualifications:

• 3+ years of experience in a Sales and/or Customer Success role, preferably in the tech industry
• Ability to build and maintain great relationships with multiple customers
• Experience using Salesforce or a similar CRM
• Strong verbal and written communication skills
• Data Driven and analytical
• Ability to travel when required

Nice to Have:

• Experience identifying renewal or expansion opportunities

***Applicants must be currently authorized to work in Canada for any employer

Avidbots is an equal opportunity employer committed to building a diverse workforce. As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. We are a diverse Canadian company founded by international students, and we are proud of the strengths our diversity brings. We hold our executives to the same standards as all of our employees, and we believe work should be a safe space for all. Avidbots has an absolutely zero tolerance policy for discrimination or hate against members of any race, religion or sexual orientation. We also offer a professional working environment and culture and believe that work / life balance is critical to ensure the happiness/well-being of our people.

Upon request, Avidbots will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.