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• Customer Fulfilment Manager

• Permanent
• Full time
• £24,500 - £26,500
• Hybrid (M1 4BT, Manchester, United Kingdom)
• Customer Operations

As part of our customer lifecycle journey customers will require changes, upgrades & add ons to their products & services, the Order Fulfilment Managers role is facilitate & deliver these requests within agreed time frame, while providing first in class service to our AccessPay customers.

Our employees live by our company values:

Always Learning: Our team are a naturally inquisitive bunch, always striving to become experts in our field. We are committed to sharing knowledge and skills with our colleagues and customers. AccessPay provides an environment that fosters personal development and professional growth for all of our people.

Supportive: Helpfulness sits at the heart of our culture – when we win, we win as a team. We agree on shared goals, collaborate constantly, and drive relentlessly in pursuit of those goals. We also understand the importance of fun, both working hard and celebrating our successes.

Driven to Achieve: We are passionate and energetic – whatever the mission. When we encounter challenges we show courage, resilience, and initiative to overcome them.
Committed to Excellence: Through our technical prowess, creativity, personal integrity and accountability, we deliver exceptional outcomes and exceed expectations time and time again.

Committed to Excellence: Through our technical prowess, creativity, personal integrity and accountability, we deliver exceptional outcomes and exceed expectations time and time again.

Your key responsibilities would include:

• Facilitate and Deliver all MAC (moves, add & changes)
• Take ownership of assigned orders and complete to highest standard using inline with the customer requirements
• Process customer orders within the agreed Service Level Agreements
• Act as the single-point-of-contact, providing clear and continual communication to all stakeholders
• Working with our Customer Operations team to build relationships with our customers; identifying opportunities to improve their engagement and our processes
• Create & improve processes and order documentation used by Order Fulfilment Team
• Provide technical support to customers throughout order journey while

Skills, knowledge & Expertise

• Excellent customer service skills
• Strong communication skills
• Analytical and logical problem-solving approach
• Previous experience in a delivery or fulfilment role or would be advantageous.
• Experience with the following platforms: Zendesk, Salesforce & Jira

Job benefits:

• You will be entitled to 25 days’ holiday + 8 bank holidays increasing with length of service.
• Birthday off work
• 2 Volunteer days a year
• The option to purchase additional days holiday
• We operate a salary exchange pension scheme which you will be auto-enrolled into from day one of employment
• Free Gym Membership with Pure Gym or £240 yearly Wellbeing Allowance
• Enhanced maternity, paternity, and adoption leave
• Share option scheme after probation
• Cycle to work scheme after probation
• Health cash plan
• Free breakfast & lunch food when in the Manchester office
• Discounted Parking in Manchester
• Access to training – both internal and external
• We plant a tree for every new starter that joins us!
• We are a dog-friendly office
• Free massages in office every quarter